Cecilia Fang-xTool

The Blade Won't Cut Through The Material

Issue Description The blade won't cut through the material. A few lines are not cut through. The cutting edge may be warped. Possible Causes: #1 Wrong material Setting in XCS Processing parameters...

• Updated September 26, 2023 06:06
• 1 follower
• 0 comments
• -1 votes

Measure Manually the Focal Distance for P2

Issue Description When you find the error of the auto-measuring way exceeds the appropriate range, or when it fails to auto-measure the distance, you can follow this guide to solve the issue. Metho...

• Updated September 20, 2023 02:05
• 4 followers
• 0 comments
• -3 votes

The Engraved Image is Distorted

This article applies to: D1 and D1 Pro with all laser modules.   Issue Description If you find the engraved lines of your image to be distorted, please follow the instruction below to troubleshoot...

• Updated March 15, 2023 06:12
• 1 follower
• 0 comments
• 1 vote

Replace the Indicator Circuit Board of the Smoke Purifier for xTool F1

• Updated September 18, 2023 05:53
• 1 follower
• 0 comments
• 0 votes

How to Redeem XCC Reward Points

Issue Description When you add the goods to the cart in the xTool blog center, the XCC reward points option won't show up, or you can't pay with the reward points. Please refer to the instructio...

• Updated September 18, 2023 01:21
• 2 followers
• 0 comments
• -2 votes

xTool P2 Gets Non-responsive After Power-on

Issue Description After P2 is powered on by the rear switch, it doesn't give any response. The display screen, light panel, water pump, motor, etc. won't work at all.   Note: For the video tutoria...

• Updated September 15, 2023 06:58
• 2 followers
• 0 comments
• 0 votes

Warranty for xTool P2

limited warranty If the product does not work properly within the warranty period, please email support@xtool.com. Your email should include a valid purchase order number or any other proof of pu...

• Updated September 14, 2023 10:07
• 2 followers
• 0 comments
• -1 votes

xTool P2 Won't Fire Laser

Issue Description The laser tube lights up as usual, but there is no laser coming out from the laser module.   #1 Check the Installation Check all the reflectors for any missing, misaligned, or ...

• Updated September 14, 2023 06:02
• 0 followers
• 0 comments
• -1 votes

Calibrate the M1 Auto-measure

Caution: Calibrating the M1 Auto-measure function would modify the system data once and for all and make it unrecoverable. If you are not sure whether your machine needs calibration, please contac...

• Updated December 10, 2022 08:02
• 2 followers
• 0 comments
• 0 votes

Replace the Pre-Filter of the Smoke Purifier for xTool F1

• Updated September 11, 2023 08:33
• 2 followers
• 0 comments
• 1 vote