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xTool Customer Service

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Total activity 991
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Activity overview

Latest activity by xTool Customer Service

  • xTool Customer Service created an article,

    How to Check Shipping Update

    Issue Description When you want to know the shipping update of your order, please follow the instructions below.   1. xTool.com Log in to the website xTool.com.   2. Track My Order Click "Support"...

    • xTool Customer Service
    • Updated
    • 2 followers
    • 0 comments
    • -2 votes
  • xTool Customer Service created an article,

    How to Choose xTool Laser Safety Goggles

    Introduction What are laser safety goggles? Why are they important? What are the risks of not wearing laser safety goggles? Laser safety goggles are designed to protect your eyes from the ha...

    • xTool Customer Service
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • xTool Customer Service created an article,

    Troubleshoot the "Air pump current exception" for xTool P2

    Issue Description If you have P2 connected to XCS when the malfunction happens, you may see a pop-up error message: "Air pump current exception". If the machine is in process at this time, it will ...

    • xTool Customer Service
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • xTool Customer Service created an article,

    Troubleshooting Failed Auto Measurement for Different Engravers

    This is a collection of troubleshooting guides regarding the Auto Measurement function.   For xTool P2: https://support.xtool.com/hc/en-us/articles/15414737777175-Solutions-for-Aimed-measure-and-Qu...

    • xTool Customer Service
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • xTool Customer Service created an article,

    Coupon Introduction

    This article will introduce how to obtain lucky wheel benefits and related FAQs.   How to Get Lucky Wheel Benefits? Note: This coupon code will expire after 5 days from the day you receive it. C...

    • xTool Customer Service
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • xTool Customer Service created an article,

    Troubleshoot the Water-Cooled Fan Malfunction for xTool P2

    Issue Description There are three water-cooled fans at the bottom of P2. If one or more of these fans stopped working, the machine will be still operatable. However, this will reduce its heat diss...

    • xTool Customer Service
    • Updated
    • 2 followers
    • 0 comments
    • 1 vote
  • xTool Customer Service created an article,

    How to Redeem XCC Reward Points

    Issue Description When you add the goods to the cart in the xTool blog center, the XCC reward points option won't show up, or you can't pay with the reward points. Please refer to the instructio...

    • xTool Customer Service
    • Updated
    • 2 followers
    • 0 comments
    • -1 votes
  • xTool Customer Service created an article,

    Troubleshoot Z-Axis Homing Failure for xTool P2

      Issue Description When this issue occurs, the laser head won't go back to the home position properly. You will probably see the laser head jitters or keeps going up or down. If the machine i...

    • xTool Customer Service
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes
  • xTool Customer Service created an article,

    Deal with Rust on Bearings

    Possible Cause xTool M1 bearings are made of bearing steel with high hardness, but there is a risk of rusty bearings. However, due to the huge difference in the working environment of the machine,...

    • xTool Customer Service
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • xTool Customer Service created an article,

    Deal with the Oil Stains and Scratches on the Baseplate

    Possible Causes Oil stains: When the material is not fully burned during laser processing, the dust particles and the moisture in the air get mixed up and produce a tar-like substance. Scratch...

    • xTool Customer Service
    • Updated
    • 1 follower
    • 0 comments
    • 2 votes