Troubleshoot the Water-Cooled Fan Malfunction for xTool P2

    Article author
    Cecilia Fang-xTool
    • Updated

    Issue Description

    There are three water-cooled fans at the bottom of P2. If one or more of these fans stopped working, the machine will be still operatable. However, this will reduce its heat dissipation capacity. In these circumstances, please avoid using P2 in a high-temperature environment.

    1.PNG

    If you have P2 connected to XCS when the malfunction happens, you may see a pop-up error message: 'Water-cooled fan exception'.

    2.JPEG

     

    Note:

    1. To troubleshoot, please first identify which fan is faulty according to the steps below.
    2. Connect P2 using a USB connection cable and input the following link into your browser to control the machine's liquid cooling fan directly: http://201.234.3.1:8080/cnc/cmd?cmd=M16S100&dest=35&force=1
    3. Now you will be able to know which fan is faulty. Please export the Work log for customer support to analyze.

    3.PNG

     

    #1 Reboot the Machine and Try Again

    If the error persists after rebooting P2, please try another troubleshooting.
     

    #2 Check the Water Cooling System Control Board

    1. Please remove the left plate of P2 according to the video tutorial below.
    2. Exchange the connection cable of the cooling fan that stopped working and that of a good one.
    3. Check if the fan can work again according to the method mentioned earlier in the 'note'.
    4. If the non-operational fan starts working again after being plugged into another port, it means the previous port on the board could be faulty, so the water cooling system control board needs to be replaced.
    5. Further, if possible, please check the board for any burnt components due to short-circuit. Take a clear photo and send it to customer support for confirmation.

    Tutorial video of how to remove the casing of P2:

    https://support.xtool.com/hc/en-us/articles/15573121892887-Remove-the-Casing-of-the-xTool-P2-Laser-Engraver

    4.png

     

    #3 Check the Water-Cooled Fan

    1. Please remove the left plate of P2 according to the video tutorial below.
    2. Exchange the connection cable of the cooling fan that stopped working and that of a good one.
    3. Check if the fan can work again according to the method mentioned earlier in the 'note'.
    4. If the faulty water-cooling fan fails to operate properly even after being plugged into other ports, it indicates the fan is faulty and it needs to be replaced.

    Tutorial video of how to remove the casing of P2:

    https://support.xtool.com/hc/en-us/articles/15573121892887-Remove-the-Casing-of-the-xTool-P2-Laser-Engraver

    4.png

     

    If None of the Above Works

    If you have followed the instructions above and the issue is still not resolved, please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.

    Was this article helpful?

    1 out of 1 found this helpful

    Have more questions?

    Comments

    0 comments

    Article is closed for comments.