Auto-Measurement Failed

Article author
xTool Customer Service
  • Updated

Issue Description

Click 'Auto-measurement', then XCS prompts "Auto-measure failed" or the measurement is inaccurate.

#1: Check the Lid

Make sure the lid is closed.

#2: Check the Material Thickness

With the baseplate as the datum plane, the auto-measurement range of M1 is as follows:
Laser flat mode: 0-16mm above the baseplate.
Laser cylindrical and open plane mode: 16mm under the baseplate and 19mm above the baseplate.
If the material thickness is beyond the limit, please adjust the material height.

#3 Check the Light

Avoid strong light shining directly on the lid.
Note: The camera may fail to capture the red light spot due to strong light, and the auto-measurement fails.

#4 Check the Material Type

Place a piece of paper on the processing material or manually measure the thickness with a ruler.
Note: Transparent, or reflective material may affect the measurement accuracy.

#5 Check Auto-Measurement Calibration Data

  1. Click the gear icon at the top left corner to export the work log.
  2. Contact Customer Support for further advice.

#6 Check the Distance-Measuring Indicator

  1. Turn M1 upside down and remove the motherboard protective cover with a Phillips screwdriver.
  2. Check if the connection cable end is inserted tightly into the socket.
If yes, please replug the cable to see if the indicator is on.

Was this article helpful?

2 out of 5 found this helpful

Have more questions?



Article is closed for comments.