Auto-Measurement Failed

Issue Description

Click 'Auto-measurement', then XCS prompts "Auto-measure failed" or the measurement is inaccurate.

#1: Check the Lid

Make sure the lid is closed.

 

#2: Check the Material Thickness

With the baseplate as the datum plane, the auto-measurement range of M1 is as follows:

Laser flat mode: 0-16mm above the baseplate.

Laser cylindrical and open plane mode: 16mm under the baseplate and 19mm above the baseplate.

If the material thickness is beyond the limit, please adjust the material height.

 

#3 Check the Light

Avoid strong light shining directly on the lid.

Note: The camera may fail to capture the red light spot due to strong light, and the auto-measurement fails.

 

#4 Check the Material Type

Place a piece of paper on the processing material or manually measure the thickness with a ruler.

Note: Transparent, or reflective material may affect the measurement accuracy.

 

#5 Check Auto-Measurement Calibration Data

1. Click the gear icon at the top left corner to export the work log.
2. Contact Customer Support for further advice.

#6 Check the Distance-Measuring Indicator

1. Turn M1 upside down and remove the motherboard protective cover with a Phillips screwdriver.
2. Check if the connection cable end is inserted tightly into the socket.

If yes, please replug the cable to see if the indicator is on.