XCS Can't Find the Device Through USB

Article author
xTool Customer Service
  • Updated

Issue Description

After connecting the machine to the computer via the USB cable, the machine's name can't be found in the device list. If you encounter the above issue, please follow the steps below to troubleshoot.

#1 Check the Driver

The driver program required by the connection may be missing or not installed properly.
For Windows:
  1. Connect the machine to the computer through the USB cable that comes with the product.
  2. Check if the driver program exists in the following way.
a. Right-click the start button on your computer.
b. Click Device Manager
c. Click Network adapters and check if the USB Ethernet/RNDIS Gadget exists.
  1. If the driver program is missing, follow the steps below to install the driver program and try again.
For Windows: DPInsts.rar
Download and unzip the driver, choose the corresponding application, and double-click it to install.
A window will pop up as below when the installation is completed. Restart the computer and try again.
For MacOS:
  1. Connect the machine to the computer through the USB cable that comes with the product.
  2. Check if the driver program exists in the following way.
a. Click System Information
b. Go to Hardware and click USB
c. Check if the RNDIS/Ethernet Gadget exists.
  1. If the driver is missing, follow the steps to install the driver and try again.
The driver program for macOS:HoRNDIS-9.2_catalina.rar

#2 Check the USB Connection Cable and Ports

Poor contact on the computer's USB port or the USB cable may cause the device to be unrecognized when plugged into the computer. If you encounter the above issue, please refer to the following steps to troubleshoot:
  1. Make sure the connection cable is inserted into the correct port, as shown below.
    img_v2_9ff6f5cb-859f-4354-93ca-87de2756b82g.jpg
  2. Plug the USB flash drive or other USB storage device into the port.
      If the device can be found on the computer, the USB port works properly.
      If not, please use other USB ports.
  3. Reconnect the machine to the computer,
  4. If the device still can't be found in XCS software, please use another USB cable or port.

#3 Check Antivirus and Firewall

img_v2_0ac4a004-7115-4095-b167-80f11d4e967g.jpg
Please turn off your computer's antivirus and firewall features, then restart XCS and reconnect the USB. If you have installed Norton antivirus software, please select the box shown in the photo below.

#4 Check the Computer Configuration

image_-_2023-06-06T190344.183.png
Refer to the photo below to learn the configuration.
For more information, click the link.
 

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