Troubleshoot Laserbox Error Code Qx14 2

Issue Description

Error Code 'Qx14 2': Laser Module Movement Failure to the Y-axis Zero Position

Qx 14 2 error code indicates that the laser head fails to move back to the original position of the Y-axis gantry (When the machine is turned on or the job is finished, the laser head will go back to the original position in the Z/Y/X axis sequence). If you see a pop-up notification with this error code, please refer to the steps below to troubleshoot the issue.

#1 Check the Firmware Version

  Connect the machine to the software.

  The computer should be connected to the Internet.

  Check if the firmware is up-to-date as shown in the picture below.

  If the issue persists after updating, please move on to the next step.

#2 Check the Motor

  Connect the machine.

  Press Ctrl+F1 on the keyboard to enter the debugging interface below.

  Command+F1 for Mac, add the Fn key if it does not work.

Click [Y+] and [Y-] to observe whether the laser module can move back and forth in the Y-axis smoothly.

• If the laser module can not move, please turn off the machine and unplug and replug the left and right Y motor cables as shown in the picture below.
• If the issue persists, please replace the Y motor cable, motor, and motherboard one by one.

• If the laser module can move properly, please move on to the next step.

#3 Check the Limit Switch Cable

Turn off the machine.

Unplug and replug the Y-limit switch cable as shown in the left picture below.

Use a cotton swab with alcohol as shown in the right picture below to wipe the sensor of the limit switch.

Restart the machine to observe whether the issue is solved.

If not, please move on to the next step.

#4 Check the Limit Switch

Turn on the machine and unplug the left and right Y motor wires.

Put an iron sheet into the sensor of the limit switch (on the right side of the Y-axis motor).

• If the red indicator is on when the iron sheet is placed as shown in the left picture below and goes off when the iron sheet is removed as shown in the right picture below, please replace the Y-limit connecting cable and the motherboard one by one.

• If the indicator does not change at all when the iron sheet is inserted and removed, please replace the Y limit switch.

If the issue persists, please move the laser module to the center of the Y-axis with the power off.

Take a video of the Y-axis reset after power on, and provide it to the after-sales technical support for further analysis.