Troubleshooting XCS Error Code Qx01 1 for Laserbox

Issue Description

Error Code 'Qx01 1': Water Tank Temperature Too High

The Qx01 1 error code indicates that the temperature of the water tank is too high. If you see a pop-up notification with this error code, please refer to the steps below to troubleshoot the issue.

#1 Check the Firmware Version

• Connect the machine with the software
• Check if the machine firmware is the latest version (40.15.022.01.ht1).
• If not, contact xTool tech support for advice.
• If yes, please move on to the next step.

 

#2 Cool Down the Machine Naturally

• The firmware should be the latest version.
• Turn off the machine for a while and then restart it (maybe the machine has been working at high power for a long time and the temperature of the water tank is too high.)
• Restart the machine and see if the system still gives the error code.
• If yes, please move on to the next step.

#3 Increase the Distance between the Purifier and the Machine

• If the purifier is close to the machine, the air inlet of the exhaust fan may be clogged.
• Then the efficiency of air exhaust is reduced, and the water temperature couldn’t be lowered in time.
• All of it leads to mutual heating between the purifier and the main frame, and the surrounding temperature goes higher.
• Check if the right side of the purifier is too close to the left side of the machine.
• Try to increase the distance between them and see if the issue is resolved.
• If not, please move on to the next step.

#4 Check the Temperature Sensor Wiring

• Turn off the machine and refer to this video to remove the upper left cover.
• Unplug and replug the temperature sensor wire (circled in the picture below).
• Put the cover back and see if the issue is resolved.
• If not, please move on to the next step.

If None of the Above Works

If you have followed the instructions above and the issue is still not resolved, please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.

• Help Tech Support Troubleshoot Faster