Troubleshoot XCS Error Code for xTool P2

Issue Description

When you use the xTool P2 laser machine, if an exception happens, you'll see an error code pop-up window in the XCS (xTool Creative Space) Software. In this article, we list the error codes and the troubleshooting steps for your reference.

Code Qx30 5: X-Axis Initialization Exception

This means an error occurred during the X-axis initialization. The machine cannot start processing until the exception is solved. Please try the steps below:

1. Power off the device, wait for 30 minutes, and try again.
2. Check if the motor is stuck.
3. Check if the motherboard is faulty.

 

Code Qx30 6: Y-Axis Initialization Exception

This means an error occurred during the Y-axis initialization. The machine cannot start processing until the exception is solved. Please try the steps below:

1. Power off the device, wait for 30 minutes, and try again.
2. Check if the motor is stuck.
3. Check if the motherboard is faulty.

 

Code Qx30 7: Z-Axis Initialization Exception

This means an error occurred during the Z-axis initialization. The machine cannot start processing until the exception is solved. Please try the steps below:

1. Power off the device, wait for 30 minutes, and try again.
2. Check if the motor is stuck.
3. Check if the motherboard is faulty.

 

Code Qx14 1: X-Axis Homing Failure

This means an error occurred when the laser module is returning to the home position. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Push the laser module in the related axis's direction when the power is on.
   1. If it moves, replug the motor's connection cable, or replace it if it's damaged.
   2. If it doesn't move, the motor is locked. Please try the next steps.
2. Replug the limit switch cable and see if the machine goes back to work.
3. Block the optoelectronic switch and check the position limit indicator.
   1. If the indicator doesn't light up or stays on, the limit switch may be faulty.
   2. If the indicator shows otherwise, please contact customer support for advice.

 

Code Qx14 2: Y-Axis Homing Failure

This means an error occurred when the laser module is returning to the home position. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Push the laser module in the related axis's direction when the power is on.
   1. If it moves, replug the motor's connection cable, or replace it if it's damaged.
   2. If it doesn't move, the motor is locked. Please try the next steps.
2. Replug the limit switch cable and see if the machine goes back to work.
3. Block the optoelectronic switch and check the position limit indicator.
   1. If the indicator doesn't light up or stays on, the limit switch may be faulty.
   2. If the indicator shows otherwise, please contact customer support for advice.

 

Code Qx14 3: Z-Axis Homing Failure

This means an error occurred when the laser module is returning to the home position. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Push the laser module in the related axis's direction when the power is on.
   1. If it moves, replug the motor's connection cable, or replace it if it's damaged.
   2. If it doesn't move, the motor is locked. Please try the next steps.
2. Replug the limit switch cable and see if the machine goes back to work.
3. Block the optoelectronic switch and check the position limit indicator.
   1. If the indicator doesn't light up or stays on, the limit switch may be faulty.
   2. If the indicator shows otherwise, please contact customer support for advice.

 

Code Qx30 2: Water Level in the Water Tank Too Low

This means the liquid level in the water tank is lowered than required. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Remove the upper rear cover and check if the water tank is fully filled.
2. Mix the antifreeze with water according to the local lowest temperature.
3. Add it to the tank to the required level. Put the cover back on and restart the machine.

 

Code Qx30 4: Water Tank Flows Too Low

This means the water flow rate is too low. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Please check whether the proportion of the antifreeze is in the recommended scope. If not, you will have to re-mix the antifreeze as required, as the liquid density is too large.
2. Please make sure the antifreeze and the water are fully blended.

 

Code Qx17: Camera Not Found

This means the camera cannot be found. The machine won't stop mid-job for this exception. The error code will only show when there is no processing in progress. Please try the steps below:

1. Check whether the camera cable on the z-axis has a loose connection.
2. Unplug and Replug and see if the issue goes away.

 

Camera Exception

This means the camera gets restarted. The machine won't stop mid-job for this exception. The error code will only show when there is no processing in progress. Please try the steps below:

1. Restart the machine to see whether the issue persists.
2. If yes, please check the camera cable.

 

Code Qx31 1: Safety Lock Unlocking Exception

This means the safety lock failed to be unlocked. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Make sure that the sticker on the electronic lock is removed.
2. Resume the job and see if the error code goes away.
3. If not, please power off the machine and turn it back on.

 

Code Qx31 0: Safety Lock Locking Exception

This means the safety lock failed to be locked. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Make sure that the sticker on the electronic lock is removed.
2. Make sure the lid is closed properly and try again.
3. Make sure the lid is square and installed properly.

 

Code Qx31 2: Air Pump Current Exception

This means the air pump of the device has a low current. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

1. Check if the air pump is working properly.
2. Check if the wires and the air tube are intact and connected.
3. Check if the wire port on the motherboard is intact. If not, replace the board.

 

Code Qx16: Main Control Board Temperature Exception

This means the motherboard is overheated. The machine will stop mid-job and cannot start processing until the exception is solved. Please try the steps below:

• Power off the machine, wait for 30 minutes and try again.

 

Code Qx01 2: Water Tank Temperature Sensor Exception

This means the water temperature sensor can not be found. The machine will stop mid-job and can not start processing until the exception is solved. Please try the steps below:

1. Check if the sensor cable is connected properly. Unplug and replug it.
2. Check if the water temperature sensor is damaged. Replace it if yes.

 

Code Qx01 1: Water Tank Temperature Too High

This means the water temperature is too high. The machine will stop mid-job and can not start processing until the exception is solved. Please try the steps below:

• Power off the machine, wait until the water tank is cooled, and try again.

 

Code Qx01 0: Water Tank Temperature Too Low

This means the water temperature is too low. The machine will stop mid-job and can not start processing until the exception is solved. Please try the steps below:

• Reduce the portion of the water in the tank and add more antifreeze.

 

Code Qx32 0: Fan Current Too Low

This means the smoke exhaust fan current is too low. The machine won't stop mid-job for this exception. The error code will only show when there is no processing in progress.

1. Check if the fan spins.
2. Check if the fan connection cable is damaged. Replace it if yes.
3. Check if the wire port on the motherboard is intact. Replace it if not.

 

Code Qx32 1: Fan Current Too High

This means the smoke exhaust fan current is too high. The machine won't stop mid-job for this exception. The error code will only show when there is no processing in progress.

1. Check if the pipe of the exhaust fan is clogged.
2. Check if the fan is too hot.
3. Try with a new fan and see if it works.
4. Check if the wire port on the motherboard is intact. Replace it if not.