XCS Can't be Installed due to Mac Security Preferences

Article author
xTool Customer Service
  • Updated

This article applies to:
All machines with XCS.


Issue Description

When you install XCS for Mac, you may see a prompt: "xTool Creative Space can't be opened because it was not downloaded from the App Store." If so, please follow the instructions below to install the app.



Change the Security Setting

1. Click on the OK button on the prompt.

2. Go to System Preference > Security & Privacy



3. Click on the lock to make changes.

4. Enter your Apple password to unlock the setting.

5. Click on Open Anyway.

6. Click on Open on the new prompt.

If None of the Above Works

If you have followed the instructions above and the issue is still not resolved, please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.

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