Information That User Can Provide for M1 Troubleshooting

Article author
xTool Customer Service
  • Updated

Here is some information that you can help us troubleshoot.

 

#1 Software Version

You can follow the instructions below to find out your software version:

  1. Click the "Settings" in the top left corner.
  2. Go to the General section.

The current software version is on the right side, as shown below.

查看软件版本 (1).png

 

#2 Firmware Version

You can follow the instructions below to find your firmware version:

  1. Click the gear icon on the top right corner.
  2. Go to the "Basic info" section.

The current software version is on the right side, as shown below.

查看固件 (1).png

 

#3 Product SN

You can see the product SN on the back of the machine.

设备SN (1).png

 

#3 The Firmware Version

image__3___1_.png

 

#4 Work Log

You may export the work log in the following way:

  1. Click the gear icon on the top right corner.
  2. Go to the "Working info" section.
  3. Click the "Export" button on the right side to save the zipped work log. The file will be named [xcs_m1_log.gz].

image - 2023-08-22T102628.962.png

image - 2023-08-22T102658.418.png

 

#5 XCS Debug Data

You can find the debug record in the following way:

  1. Click the "Settings" on the top left corner.
  2. Go to the "General" section.
  3. Choose "debug" in the "log level" setting.
  4. Click Open and turn to the folder of debug record.

You will see the debug files exported to your computer storage.

Please send us the debug files from the day before to the day after the issue occurs.

image - 2023-08-22T102746.176.png

 

#6 Computer System Information

You can see your computer system information by referring to the following instructions.

Windows:

Press Win+R keys to access the run command window.

image - 2023-08-22T102903.444.png

Enter 'dxdiag' in the search field and click OK.

img_v2_6b2a05c7-e715-436b-bd66-40a5930fb1cg (2).jpg

You will see the system information in the pop-up window.

image - 2023-08-22T103023.553.png

Mac:

Choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)

Click About on the right, then click System Report.

image - 2023-08-22T103114.573.png

 

#7 Xcs Processing File

You may export the XCS processing file in the following way:

  1. Click "File" on the top left corner.
  2. Select "Save as ..." to save the XCS processing file. 
  3. The processing file contains processing information such as mode and parameters.

保存项目文件 (2).png

image - 2023-08-22T103907.688.png

 

#8 Original Image for Processing

You may need to provide the image that you are trying to process. It can be a vector image in SVG or dxf formats, or a bitmap image in jpg, png, or other formats.

image - 2023-08-22T104450.063.png

 

#9 Video of Operation and Error

You may need to provide a video to demonstrate all your operations and failure phenomenon. You can take a photo of the failure if it is hard to see. If the issue can hardly reoccur or happens randomly, please provide more details of your operation and descriptions of it.

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