When you use XCS to operate the machine, and it finds the device through USB but shows as unknown, please follow the instructions below to troubleshoot. This is usually because the firmware is not up-to-date.
Update the Firmware
Refer to the guide for upgrading the firmware of the machine to the latest version
If None of the Above Works
If you have followed the instructions above and the issue is still not resolved, please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.