The Laser Won't Cut Through the Materials

This article applies to:
D1 and D1 Pro with all laser modules

Issue Description

When you just got the new machine, and you cut a material for the first time, if you find the laser not being able to cut it through, there are a few things you may want to check.

#1 Check the Material Compatibility

The D Series laser modules use semiconductors to generate the laser, which is also called a diode laser. This kind of laser won't be able to cut through clear and blue materials.

For engraving such materials, you can still do something to make it work, such as placing a piece of dark paper on the material or coating it with dark color spray.

It's recommended that you change the materials or choose a CO2 laser, such as the P1 machine.

#2 Check the Processing Parameters

For different materials, you'll need the processing parameters that fit them best. We've tested certain materials for the right parameters. You can refer to the articles below:

- For D1: xTool D1 Engraving & Cutting Parameters for Reference
- For D1 Pro: Processing Parameters for Reference

#3 Check the Firmware Version

Please check the firmware version of your machine and make sure it's up-to-date. You can refer to this article to find out where the firmware version is.

• Help Tech Support Troubleshoot Faster

#4 Check the Laser Module Power

If the power of the laser module decays, it may not be able to cut through the materials. There are various reasons that could cause this. Please refer to this article to troubleshoot.

• The Laser Power Drops Unexpectedly

If you have gone through the above troubleshooting and the issue persists, please contact the xTool tech support and tell us what steps you've taken.

If None of the Above Works

If you have followed the instructions above and the issue is still not resolved, please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.

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