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https://support.xtool.com/hc/en-us/articles/12937400894103-Help-Tech-Support-Troubleshoot-Faster
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xTool D1 ser No: P1030229220822000057
s/w v1.1.24
firmware : V40.30.010.01 B2
using iMAC
I have a couple of queries now.
1) when cutting out, I get burn marks on the right hand side and the bottom side of a rectangle.
The left hand side and top edge does not have burn marks.
2) i tried to upgrade the firmware to 40.31.010.01.
every time I try to do this I get a message to say firmware uploaded ok ensure the update switch is re-positioned for normal use.
After moving the switch and clicking on the confirm button my laser looses contact then regains contact and tells me that I need to upgrade
my firmware to 40.31.010.01. It does this every time.
Any help please.
Jeff Perkins
Software version: v1.1.24
Firmware: V40.31.005.01B7
SN# P1030252220704000028
Windows11 Home
Jeff Perkins Hello Jeff, thank you for the message. A ticket has been created for the issue and one of our agents shall get back to you soon via email. Appreciate your patience and have a nice day!
Hi
Mi laser is not engraving
My email is
Peluzo254@gmail.com
My machine is the xTOOL D1 Pro; it was working normally, when I opened XCS, an update message appeared, which I confirmed (Update successful). After that, the machine no longer recognizes the USB and is not working anymore. When I click Process in XCS, the following message appears: "The device is offline. Please connect the device."
Software version: v1.1.24
Firmware version: ???? (Cannot find usb device)
Product Serial Number: xTOOL D1S - P1030318220905000013
Computer System Information: Windows 10 Pro - OS 64 bits
Any help, please.
My email: meuviolino@hotmail.com
Jesus Sanchez Hello there, it seems that you have created a ticket for the issue already and one of our agents will assist you soon via email. Appreciate your patience and have a nice day!
Daniel Fernandes Hello Daniel, it seems that you have created a ticket for the issue already and one of our agents will assist you soon via email. Appreciate your patience and have a nice day!
My computer will not connect to the engraver- using USB connection and continuously get failure message.
Bought on Amazon
Xtool D1
Serial number: P1030228221126000164
Windows 10
Laserbox V1.1.9
Cyoder1586@gmail.com
I sent supporting pics, as well as the unit i have, as well as videos.
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